Implementation Project Coordinator

(Dallas, Houston, San Antonio)

Position Summary: The Implementation Project Coordinator will be responsible for Planning, Execution, Control and Deployment of Carrier Services, Hardware Deployment and customer implementation projects.

JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Managing implementation processes.
  • Monitoring and managing orders.
  • Management and execution against project plans and delivery commitments.
  • Creating and maintaining a project plan for each customer.
  • Creating a Statement of Work for each implementation, when appropriate.
  • Documenting installation steps and progress.
  • Documenting additional aspects of project schedules via Visio, Microsoft Project, etc.
  • Completely owning and managing all aspects of the customer relationship throughout the hand-off and implementation process, including: hand-off from Consulting; proactive customer updates on milestones, delays, issues to resolve, etc; timely responses to customer questions and concerns; hand-off to Technical Support.
  • Maintaining a customer issue tracker for each implementation to track all issues and their progress.
  • Coordinating and forming solid working relationships with other departments, including Consulting, Help Desk, Engineering, etc.

BASIC REQUIRED SKILLS AND EXPERIENCE/MINIMUM JOB QUALIFICATIONS:

  • 3+ years project management experience.
  • Telecommunications experience required.
  • Ability to maintain strict professionalism in all client communication.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Direct hands-on experience supporting end-user customers in a Customer Operations position.
  • Maturity, judgment, negotiation skills, influence skills, analytical skills, and leadership skills are essential and critical to successful management of projects at this level.
  • Ability to work with technical and non-technical personnel.
  • Demonstrated experience managing multiple vendors.
  • Basic knowledge of carrier terminology needed.
  • Basic knowledge of networking technologies, customer premise requirements and voice services needed.
  • Project Management Certification a plus.
  • Excellent written and verbal communication skills.

If you are interested in this position, please download and send your completed application to careers@liquidnetworx.com.

Download Application