NOC Tier 1

(San Antonio)

Position Summary: Performs first tier NOC support by working in a 24x7x365 Network Operations Center and monitoring customer networks.

JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Perform basic emergency maintenance activities for all aspects of the customer’s managed network and the services on that network.
  • Escalate to higher tier support using pre-defined time-based and severity criteria.
  • Perform scheduled and emergency maintenance work according to prescribed methods and procedures.

BASIC REQUIRED SKILLS AND EXPERIENCE/MINIMUM JOB QUALIFICATIONS:

  • High School graduate (or GED) or minimum of two years experience in system or network administration, or call center.
  • Excellent reading, writing, and speaking skills.
  • Must speak and write in a business professional manner.
  • Ability to follow written and verbal instructions.
  • Ability to work any shift (full time applicants).
  • Must have high speed Internet at home (part time applicants).
  • Must be dependable and interested in learning new skills.
  • Must be a team player who can focus on customer satisfaction.

If you are interested in this position, please download and send your completed application to careers@liquidnetworx.com.

Download Application